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Help a Reader: PCI Edition

One of our readers recently emailed me with a major dilemma. They need to keep their website PCI compliant in order to keep using their payment gateway to process credit card transactions. Their PCI scanner is telling them they have vulnerabilities, while their hosting provider tells them they are fine. Meanwhile our reader is caught in the middle, paying fines. I don’t dare to use my business e-mail address, because it would disclose my business name. I have been battling with my website host and security vendor concerning the Non-PCI Compliance of my website. It is actually my host’s IP address that is being scanned and for several months it has had ONE Critical and at least SIX High Risk scan results. This has caused my Payment Gateway provider to start penalizing me $XXXX per month for Non-PCI compliance. I wonder how long they will even keep me. When I contact my host, they say their system is in compliance. My security vendor is saying they are not. They are each saying I have to resolve the problem, although I am in the middle. Is there not a review board that can resolve this issue? I can’t do anything with my host’s system, and don’t know enough gibberish to even interpret the scan results. I have just been sending them to my host for the last several months. There is no way that this could be the first or last time this has happened, or will happen, to someone in this situation. This sort of thing is bound to come up in compliance situations where the customer doesn’t own the underlying infrastructure, whether it’s a traditional hosted offering, and ASP, or the cloud. How do you recommend the reader – or anyone else stuck in this situation – should proceed? How would you manage being stuck between two rocks and a hard place? Share:

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Incite 3/31/2010: Attitude Is Everything

There are people who suck the air out of the room. You know them – they rarely have anything good to say. They are the ones always pointing out the problems. They are half-empty type folks. No matter what it is, it’s half-empty or even three-quarters empty. The problem is that my tendency is to be one of those people. I like to think it’s a personality thing. That I’m just wired to be cynical and that it makes me good at my job. I can point out the problems, and be somewhat constructive about how to solve them. But that’s a load of crap. For a long time I was angry and that made me cynical. But I have nothing to be angry about. Sure I’ve gotten some bad breaks, but show me a person who hasn’t had things go south at one point or another. I’m a lucky guy. My family loves me. I have a great time at work. I have great friends. One of my crosses to bear is to just remember that – every day. A good attitude is contagious. And so is a bad attitude. My first step is awareness. I make a conscious effort to be aware of the vibe folks are throwing. When I’m at a coffee shop, I’ll take a break and just try to figure out the tone of the room. I’ll focus on the folks in the room having fun, and try to feed off that. I also need to be aware when I need an attitude adjustment. Another reason I’m really lucky is that I can choose who I’m around most of the time. I don’t have to sit in meetings with Mr. Wet Blanket. And if I’m doing a client engagement with someone with the wrong attitude, I just call them out on it. What do I care? I’m there to do a job and people with a bad attitude get in my way. Most folks have to be more tactful, but that doesn’t mean you need to just take it. You are in control of your own attitude, which is contagious. Keep your attitude in a good place and those wet blankets have no choice but to dry up a little. And that’s what I’m talking about. – Mike. Photo credit: “Bad Attitude” originally uploaded by Andy Field Incite 4 U What’s that smell? Is it burnout? – Speaking of bad attitudes, one of the major contributors to a crappy outlook is burnout. This post by Dan Lohrmann deals with some of the causes and some tactics to deal with it. For me, the biggest issue is figuring out whether it’s a cyclical low, or it’s not going to get better. If it’s the former, appreciate that some days you feel like crap. Sometimes it’s a week, but it’ll pass. If it’s the latter start looking for another gig, since burnout can result from not being successful, and not having the opportunity to be successful. That doesn’t usually get better by sticking around. – MR Screw the customers, save the shareholders – Despite their best attempts to prevent disclosure, it turns out that JC Penney was ‘Company A’ in the indictment against Alberto Gonzales that didn’t work for the Bush administration. Penney fought disclosure of their name tooth and nail, claiming it would cause “confusion and alarm” and “may discourage other victims of cyber-crimes to report the criminal activity or cooperate with enforcement officials for fear of the retribution and reputational damage.” In other words, forget about the customers who might have been harmed – we care about our bottom line. Didn’t they learn anything from TJX? It isn’t like disclosure will actually lose you customers, $202 per record and all be damned. – RM Hard filters, injected – SQL injection remains a problem as the attacks are difficult to detect and can often be masked, and detection scripts can fooled by attackers gaming scanning techniques to find stealthy injection patterns. It seems like a fool’s errand, as you foil one attack and attackers just find some other syntax contortion that gets past your filter. Exploiting hard filtered SQL Injections is a great post on the difficulties of scanning SQL statements and how attackers work around defenses. It’s a little more technical, but it walks through various practical attacks, explaining the motivations behind attacks and plausible defenses. The evolution of this science is very interesting. – AL The FTC can haz your crap seal – I ranted a few weeks ago about these web security seals, and the fact they some are bad jokes – just as a number of new vendors are rolling out their own shiny seals. Sure there seems to be a lot of money in it, but promoting a web security seal as a panacea for customer data protection could get you a visit from some nice folks at the Federal Trade Commission. Except they probably aren’t that nice, as they are shutting down those programs. Especially when the vendor didn’t even test the web site – methinks that’s a no-no. Maybe I should ask ControlScan about that – as RSnake points out, they settled with the FTC on deceptive security seals. As Barnum said, there is a sucker born every minute. – MR The Google smells a bit (skip)fishy – Last week Google launched Skipfish. Even though I was on vacation I found a few minutes to download and try it out. From the Google documentation: “Skipfish is an active web application security reconnaissance tool. It prepares an interactive sitemap for the targeted site by carrying out a recursive crawl and dictionary-based probes … The final report generated by the tool is meant to serve as a foundation for professional web application security assessments.” The tool is not bad, and it was pretty fast, but I certainly did not stress test it. But the question on my mind is ‘why’? And no, not “why would I use this tool”, but why

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