I think anyone who writes for a living sometimes neglects to provide the proper context before launching into some big thought. I please guilty as charged on some aspects of the Risk Metrics Are Crap FireStarter earlier this week. As I responded to some of the comments, I used the term science project to describe some technologies like GRC, SIEM, and AppSec. Without context, some folks jumped on that. So let me explain a bit of what I mean.
Haves and Have Nots
At RSA, I was reminded of the gulf between the folks in our business who have and those who don’t have. The ‘haves’ have sophisticated and complicated environments, invest in security, do risk assessment, hey periodically have auditors in their shorts, and are very likely to know their exposures. These tend to be large enterprise-class organizations – mostly because they can afford the requisite investment. Although you do see a many smaller companies (especially if they handle highly regulated information) that do a pretty good job on security. These folks are a small minority.
The ‘have nots’ are exactly what it sounds like. They couldn’t care less about security, they want to write a check to make the auditor go away, and they resent any extra work they have to do. They may or may not be regulated, but it doesn’t really matter. They want to do their jobs and they don’t want to work hard at security. This tends to be the case more often at smaller companies, but we all know there are plenty of large enterprises in this bucket as well.
We pundits, Twitterati, and bloggers tend to spend a lot of time with the haves. The have nots don’t know who Bruce Schneier is. They think AV keeps them secure. And they wonder why their bank account was looted by the Eastern Europeans.
Remember the Chasm
Lots of security folks never bothered to read Geoffrey Moore’s seminal book on technology adoption, Crossing the Chasm. It doesn’t help you penetrate a network or run an incident response, so it’s not interesting. Au contraire, if you wonder why some product categories go away and others become things you must buy, you need to read the book.
Without going too deeply into chasm vernacular, early markets are driven by early adopters. These are the customers who understand how to use an emerging technology to solve their business problem and do much of the significant integration to get a new product to work. Sound familiar? Odds are, if you are reading our stuff, you represent folks at the early end of the adoption curve.
Then there is the rest of the world. The have nots. These folks don’t want to do integration. They want products they buy to work. Just plug and play. Unless they can hit the Easy Button they aren’t interested. And since they represent the mass market (or mainstream in Moore’s lingo) unless a product/technology matures to this point, it’s unlikely to ever be a standalone, multi-billion-dollar business.
3rd Grade Science Fair
Time and again we see that this product needs tuning. Or that product requires integration. Or isn’t it great how Vendor A just opened up their API. It is if you are an early adopter, excited that you now have a project for the upcoming science fair. If you aren’t, you just shut down. You aren’t going to spend the time or the money to make something work. It’s too hard. You’ll just move on to the next issue, where you can solve a problem with a purchase order.
SIEM is clearly a science project. Like all cool exploding volcanoes, circuit boards, and fighting Legos, value can be had from a SIEM deployment if you put in the work. And keep putting in the work, because these tools require ongoing, consistent care and feeding. Log Management, on the other hand, is brain-dead simple. Point a
syslog stream somewhere, generate a report, and you are done.
Where do you think most customers needing to do security management start? Right, with log management. Over time a do make the investment to get to more broad analysis (SIEM), but most don’t. And they don’t need to. Remember – even though we don’t like it and we think they are wrong – these folks don’t care about security. They care about generating a report for the auditor, and log management does that just fine.
And that’s what I mean when I call something a science project. To be clear, I love the science fair and I’m sure many of you do as well. But it’s not for everyone.
Photo credit: “Science Projects: Volcanoes, Geysers, and Earthquakes” originally uploaded by Old Shoe Woman