In the last post on Email Security, I commented on how easy it was to add outsourced email security services onto your existing email security deployment. That adding on an extra layer of anti-spam filtering on top of what you have not only provides an increase in the effectiveness of filtering, but also reduced the processing load on your existing hardware. But email security service vendors have been adding outbound email, data and web security offerings to their portfolio on top of their existing offerings, and these services solve different problems and offer different value propositions.
Most companies I speak with state that 95~97% of the email that hits their servers are spam. A large percentage contain viruses, spyware and inappropriate content. The switch is cost effective and ‘painless’ in terms of administration and maintenance, and the large service providers tend to have very current and effective solutions. But it is worth noting that the problem you are solving is not protecting sensitive corporate information, rather keeping garbage out of your system. If you don’t see spam and your computers have not been infected, you have been successful.
From the customer’s perspective, outbound email security offers many of the same advantages as inbound. As most companies have a very positive experience with inbound service, adoption of an outbound email security service is a natural extension of those advantages you enjoy today. It takes very little work to route your outbound email to a third party provider. These providers offer a canned set of security policies out of the box so you can be up and running in minutes, in conjunction with well designed web interfaces to customize and tune email (or even web security) policies. But the problem being set being addressed is very different; intellectual property leakage, use of private customer information, inappropriate content, violation of corporate policies and even bot-net detection. These problems are more complex and require policy and system verification.
Just because you outsourced the operation does not mean you removed the responsibility of audit and security verification of the system itself.
Specifically what do I mean by that? If all of your corporate correspondence is being routed through a third party provider, you need to make sure that they are secure, and their policies are in line with yours. Remember, the information you are sending out is all of your corporate email, your policies for enforcement, and possibly all of the web browsing history. The service providers offer ad-on email retention services for ‘compliance’, but as some of the data is stored for their own backup and recovery processes, your data will be stored for some period of time. How is privacy maintained? Who has access to the data? Is there verification of integrity? When and how is the data disposed?
What the vendor will be selling you is the filtering service, the administrative interface, and the storage. What you need to ask for is their security policy, their data retention & data destruction policies, and audit reports for changes in permissions, data access and alterations to your data. The vendor will provide you a report on what was filtered and blocked according to policy; in addition you need reports on the operational controls around the system. If these services are being marketed to you as ‘must-have’ for compliance, then the vendor must be able to provide their own policies and audit trail of their service. The vendor will need to provide some degree of transparency both to their methods and processes in general, but specifics on who or what has access to your data.
I know a lot of this sounds incredibly obvious, but I have yet to run across a company who has requested this information from their outbound email security provider.