I’ve been writing about data breaches for a long time now – ever since I received my first notification (from egghead.com) in 2002. For about 4 or 5 years now I’ve been giving various versions of my “Involuntary Case Studies in Data Breaches” presentation, where we dig into the history of data breaches and spend time detailing some of the more notable ones, from breach to resolution.
2 weeks ago I presented the latest iteration at the Source Boston conference (video here), and it is materially different than the version I gave at the first Source event. I did some wicked cool 3D visualization in the presentation, making it too big to post, so I thought I should at least post some of the conclusions and lessons. (I plan to make a video of the content, but that’s going to take a while).
Here are some interesting points that arise when we look over the entire history of data breaches:
- Without compliance, there are no economic incentives to report breaches. When losing personally identifiable information (PII) the breached entity only suffers losses from fines and breach reporting costs. The rest of the system spreads out the cost of the fraud. For loss of intelectual property, there is no incentive to make the breach public.
- Lost business is a myth. Consumers rarely change companies after a breach, even if that’s what they claim when responding to surveys.
- I know of no cases where a lost laptop, backup tape, or other media resulted in fraud, even though that’s the most commonly reported breach category. Web application hacking and malware are the top categories for breaches that result in fraud.
- SQL injection using
xp_cmdshellwas the source of the biggest pre-TJX credit card breach (CardSystems Solutions in 2004: 40 million transactions). This is the same technique Albert Gonzales used for Heartland, Hannaford, and a handful of other companies in 2008. We never learn, even when there are plenty of warning signs.
- Our controls are poorly aligned with the threat – for example, nearly all DLP deployments focus on email, even though that’s one of the least common vectors for breaches and other losses.
- The more a company tries to spin and wheedle out of a breach, the worse the PR (and possibly legal) consequences.
- We will never be perfect, but most of our security relies on us never making a mistake. Defense in depth is broken, since every layer is its own little spear to the heart.
- Most breaches are discovered by outsiders – not the breached company (real breaches, not lost media).
The history is pretty clear – we have no chance of being perfect, and since we focus too much on walls and not not enough on response, the bad guys get to act with near impunity. We do catch some of them, but only in the biggest breaches and mostly due to greed and mistakes (just like meatspace crime).
If you think this is interesting, I highly recommend you support the Open Security Foundation, which produces the DataLossDB. I found out only a handful of hard-working volunteers maintains our only public record of breaches. Once I get our PayPal account fixed (it’s tied to my corporate credit card, which was used in some fraud – ironic, yes, I know!) we’ll be sending some beer money their way.